Privacy Policy

Effective Date: February 11, 2026

This Privacy Policy describes how MAINLINE ("we," "us," "our"), operated by GigFinesse, Inc., a Delaware corporation, collects, uses, discloses, and protects your information when you access or use our website at www.mainline.vip, the MAINLINE client portal at app.mainline.vip, the MAINLINE roster page at roster.mainline.vip, and all related services (collectively, the "Platform").

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please do not use the Platform.

1. INFORMATION WE COLLECT

1.1 Information You Provide. We collect information you directly provide to us, including:

1.2 Information We Collect Automatically. When you access or use our Platform, we may automatically collect:

1.3 Information from Third Parties. We may receive information about you from business partners, public sources, and service providers such as analytics providers and payment processors.

2. HOW WE USE YOUR INFORMATION

2.1 Service Provision. We use your information to process and manage booking requests, source and coordinate talent, communicate about bookings and events, provide customer support, deliver status updates, and process payments.

2.2 Business Operations. We use your information to create and manage your account, improve and optimize our Platform, conduct analytics, and detect and prevent fraud and security issues.

2.3 Marketing and Communications. With your consent or where otherwise permitted by law, we may send promotional materials, notify you about industry events and new talent, and conduct surveys. You may opt out of promotional communications at any time. Transactional communications related to active bookings are not subject to opt-out.

2.4 Legal and Compliance. We may use your information to comply with applicable laws and regulations, enforce our Terms of Service, and respond to legal requests.

2.5 Legal Bases for Processing (EU/EEA Users). We process your personal data based on contract performance, legitimate interests, consent, and legal obligation under GDPR Article 6.

3. HOW WE SHARE YOUR INFORMATION

3.1 Service Providers. We share information with trusted third-party service providers including payment processing (Stripe), cloud hosting, email and SMS services, analytics, CRM, and media hosting. These providers are contractually required to use your information only to provide services to us.

3.2 Business Partners. We may share your information with talent and agencies to facilitate bookings, venues and vendors to coordinate event logistics, and industry collaborators for referrals or partnerships.

3.3 Business Transactions. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of such transaction. We will notify you of any such change in ownership.

3.4 Legal Requirements. We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to protect our rights or respond to legal process.

3.5 With Your Consent. We may share your information for other purposes when we have obtained your explicit consent.

3.6 Aggregated or De-Identified Data. We may share aggregated or de-identified information that cannot reasonably be used to identify you.

4. COOKIES AND TRACKING TECHNOLOGIES

4.1 Types of Cookies. We use essential cookies (required for Platform functionality), analytics cookies (to understand user interactions), marketing cookies (for personalized advertising), and preference cookies (to remember your settings).

4.2 Cookie Management. You can manage cookies through your browser settings. Disabling certain cookies may affect Platform functionality.

4.3 Third-Party Tracking. Our Platform uses third-party analytics tools including Google Analytics. You can learn more at policies.google.com/privacy.

4.4 Do Not Track. Our Platform does not currently respond to "Do Not Track" browser signals.

5. DATA RETENTION

5.1 General Retention. We retain your personal information only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

5.2 Account Information. Account information is retained while your account is active and for up to twelve (12) months after closure, unless longer retention is required by law.

5.3 Event and Booking Records. Event details and booking records are retained for a minimum of three (3) years following the event date.

5.4 Communication Records. Communication records are retained for the duration of the business relationship and for a reasonable period thereafter.

5.5 Legal Requirements. Certain data may be retained longer when required by applicable law or legitimate business interests.

6. DATA SECURITY

6.1 Security Measures. We implement appropriate technical and organizational measures including encryption of data in transit (TLS/SSL) and at rest, access controls, regular security assessments, employee training, and secure third-party payment processing (PCI DSS compliant via Stripe).

6.2 Limitations. No method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6.3 Breach Notification. In the event of a data breach, we will notify you and any required regulatory authorities in accordance with applicable law, where required within 72 hours of becoming aware of the breach.

7. YOUR PRIVACY RIGHTS

7.1 General Rights. Depending on your location, you may have rights to access, correct, delete, or port your personal information, restrict or object to our processing, and lodge complaints with supervisory authorities. To exercise these rights, contact us at support@mainline.vip. We will respond within 30 days.

7.2 Marketing Opt-Out. You can opt out of promotional communications by clicking "unsubscribe" in any promotional email, replying "STOP" to any promotional SMS, or contacting us at support@mainline.vip.

7.3 Authorized Agents. You may designate an authorized agent to submit privacy rights requests on your behalf.

7.4 Non-Discrimination. We will not discriminate against you for exercising your privacy rights.

8. CALIFORNIA PRIVACY RIGHTS

8.1 Your Rights Under the CCPA/CPRA. If you are a California resident, you have rights to know, delete, correct, opt-out of sale or sharing, limit use of sensitive personal information, and non-discrimination under the California Consumer Privacy Act as amended by the California Privacy Rights Act.

8.2 Categories of Personal Information. In the preceding twelve (12) months, we may have collected identifiers, commercial information, internet activity, geolocation data, and professional information as defined by the CCPA/CPRA.

8.3 Sale and Sharing of Personal Information. We do not sell your personal information. We may share personal information with third-party advertising partners for cross-context behavioral advertising. You may opt out by contacting us at support@mainline.vip.

8.4 Shine the Light. California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes under California Civil Code Section 1798.83.

9. ADDITIONAL STATE PRIVACY RIGHTS

Residents of Virginia, Colorado, Connecticut, Texas, and other states with comprehensive privacy laws may have similar rights to those described in Sections 7 and 8. To exercise your rights or appeal a decision, please contact us at support@mainline.vip.

10. CHILDREN'S PRIVACY

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us at support@mainline.vip.

11. INTERNATIONAL USERS

11.1 Data Transfers. Your information may be transferred to, stored, and processed in the United States. By using the Platform, you consent to the transfer of your information to the United States.

11.2 Safeguards for EU/EEA Users. For users in the European Union or European Economic Area, we implement appropriate safeguards for cross-border data transfers, including Standard Contractual Clauses (SCCs) approved by the European Commission.

11.3 EU/EEA User Rights. EU/EEA users have the right to lodge a complaint with a supervisory authority in their country of residence.

12. SMS AND TEXT MESSAGING

If you provide your phone number or opt in to receive SMS communications, you consent to receive text messages from MAINLINE related to your bookings, account activity, and (if you opt in) promotional offers. Message frequency varies. Message and data rates may apply.

You may opt out of SMS communications at any time by replying "STOP" to any message. For help, reply "HELP" or contact us at support@mainline.vip.

13. THIRD-PARTY LINKS

Our Platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our Platform.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date and endeavor to provide reasonable notice. Your continued use of the Platform after the updated Privacy Policy has been posted constitutes your acceptance of the changes.

15. CONTACT INFORMATION

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us at:

MAINLINE
c/o GigFinesse, Inc.
1606 Headway Cir #9592
Austin, TX 78754
United States
Email: support@mainline.vip

We aim to respond to all inquiries within 30 days.

Last updated: February 11, 2026