TERMS OF SERVICE
Effective Date: February 11, 2026
Welcome to MAINLINE ("we," "us," "our"), operated by GigFinesse, Inc., a Delaware corporation. These Terms of Service ("Terms") govern your access to and use of the MAINLINE website located at www.mainline.vip, the MAINLINE client portal located at app.mainline.vip, the MAINLINE roster page located at roster.mainline.vip, and all related services provided by us (collectively, the "Platform").
1. ACCEPTANCE OF TERMS
By accessing or using our Platform, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with these Terms, you are prohibited from using the Platform.
You represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you are accessing or using the Platform on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
2. SERVICES
MAINLINE provides a platform for booking premium talent for private events, corporate events, conferences, and similar occasions. Our services include:
- Talent sourcing and curation
- Booking coordination and management
- Contract negotiation with performers
- Event planning consultation
- Status tracking and updates
All specific booking arrangements will be governed by separate order forms or service agreements that may supplement these Terms. In the event of a conflict between these Terms and an order form, the order form shall control with respect to the specific booking to which it relates.
3. USER ACCOUNTS AND REGISTRATION
3.1 Account Creation
To use certain features of the Platform, you must create an account by providing accurate information including your name, email address, and phone number.
3.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
3.3 Accurate Information
You agree to provide accurate, current, and complete information and to update such information as necessary.
4. BOOKING PROCESS
4.1 Event Requests
You may submit event booking requests through the Platform. All requests are subject to our review and approval.
4.2 No Guarantee of Booking
Submission of a request does not guarantee talent availability or booking confirmation. We reserve the right to decline any request at our sole discretion.
4.3 Order Forms
Confirmed bookings require execution of separate order forms or service agreements that will contain specific terms, conditions, pricing, and cancellation policies for your event.
5. FEES AND PAYMENT
5.1 Pricing
All pricing is determined on a case-by-case basis and will be specified in your order form.
5.2 Payment Terms
Payment terms, including deposits and final payment schedules, will be outlined in your order form. Generally, a deposit is required to secure bookings.
5.3 Payment Methods
Payment may be made by credit card, ACH transfer, wire transfer, or other methods specified in your order form. Payments made by credit card may be subject to a processing surcharge, as disclosed at the time of payment.
5.4 No Refunds
All payments are non-refundable except as expressly stated in your order form or as required by applicable law.
5.5 Additional Costs
You are responsible for all additional costs including but not limited to taxes, travel expenses, accommodation, equipment, staffing, insurance, and rider requirements, as specified in your order form.
6. EXCLUSIVITY AND COMMUNICATIONS
6.1 Exclusive Booking Agent
During any active booking period, MAINLINE serves as your exclusive booking agent for the contracted event. You agree not to communicate directly with talent, talent management, or agencies regarding the booked event without our prior written consent.
6.2 Marketing and Announcements
All event announcements, marketing materials, and use of talent names, likenesses, or imagery require our prior written approval.
7. CANCELLATIONS
7.1 Customer Cancellations
Event cancellations may result in cancellation fees and penalties up to 100% of the total contracted amount, as specified in your order form.
7.2 Force Majeure
Neither party shall be liable for failure to perform its obligations under these Terms to the extent such failure is caused by circumstances beyond such party's reasonable control, including but not limited to acts of God, natural disasters, government actions, pandemics, or talent unavailability due to illness or emergency ("Force Majeure Event").
In the event of cancellation due to a Force Majeure Event, MAINLINE will use commercially reasonable efforts to reschedule the event. If rescheduling is not possible, MAINLINE shall issue a credit for the amount paid, less any non-recoverable costs already incurred on your behalf (including but not limited to deposits paid to talent, travel costs, and production expenses already committed). Credits shall be valid for twelve (12) months from the date of issuance.
8. CUSTOMER OBLIGATIONS
8.1 Insurance
You are required to maintain event insurance including commercial general liability coverage with limits of not less than $1,000,000 per occurrence and $2,000,000 in the aggregate, and agree to name MAINLINE and GigFinesse, Inc. as additional insureds. Certificates of insurance must be provided no later than fourteen (14) days prior to the event date. Specific insurance requirements may be modified in your order form.
8.2 Venue and Production
Unless otherwise specified in your order form, you are responsible for all venue-related obligations, production requirements, equipment, staffing, security, and compliance with all applicable laws and regulations. Where MAINLINE agrees to assist with venue rental, production sourcing, or related services, such assistance and any associated fees shall be set forth in the applicable order form. Even where MAINLINE provides venue or production assistance, you remain ultimately responsible for compliance with all applicable laws and regulations at the event location.
8.3 Health and Safety
You are solely responsible for compliance with all health, safety, and public health requirements and regulations applicable to your event.
9. INTELLECTUAL PROPERTY
9.1 Platform Content
All content on the Platform, including text, graphics, logos, and software, is owned by MAINLINE or our licensors and protected by intellectual property laws.
9.2 Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for its intended purpose, subject to these Terms.
9.3 Restrictions
You may not copy, modify, distribute, sell, or lease any part of our Platform or included content without our express written permission.
10. PRIVACY AND DATA
Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy, available at www.mainline.vip/privacy, which is incorporated into these Terms by reference.
11. ELECTRONIC COMMUNICATIONS
By creating an account or providing your phone number, you consent to receive transactional communications from MAINLINE via email, SMS, or push notification relating to your bookings, account activity, and the services we provide. You may also opt in to receive promotional communications from MAINLINE.
Message and data rates may apply for SMS communications. You may opt out of promotional communications at any time by following the unsubscribe instructions in the communication or by contacting us at support@mainline.vip. Opting out of transactional communications related to active bookings may require cancellation of the applicable booking or closure of your account.
12. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless MAINLINE, GigFinesse, Inc., and their officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
- Your use of the Platform
- Your breach of these Terms
- Your event activities
- Any third-party claims related to your event
- Bodily injury, death, or property damage occurring at your event
Your indemnification obligations are conditioned on MAINLINE: (a) providing you with prompt written notice of any claim; (b) granting you sole control of the defense and settlement of such claim, provided that you may not settle any claim that imposes liability or obligations on MAINLINE without MAINLINE's prior written consent; and (c) providing reasonable cooperation at your expense.
13. DISCLAIMER OF WARRANTIES
THE PLATFORM AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. MAINLINE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. MAINLINE DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
14. LIMITATION OF LIABILITY
14.1 Damages Limitation
IN NO EVENT SHALL MAINLINE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, OR GOODWILL, REGARDLESS OF THE THEORY OF LIABILITY.
14.2 Total Liability Cap
MAINLINE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.
14.3 Talent-Related Issues
MAINLINE shall not be liable for the artistic quality, style, or creative decisions of any performer, nor for a performer's personal conduct, statements, or actions. MAINLINE shall use commercially reasonable efforts to vet and confirm talent for booked events but does not guarantee talent availability, performance quality, or compliance with performer obligations. In the event of talent cancellation or no-show, MAINLINE's sole obligation shall be to use commercially reasonable efforts to secure replacement talent or, if no replacement is available, to refund fees paid for the affected performance, less any non-recoverable costs already incurred.
15. TERMINATION
15.1 Termination by MAINLINE
We may terminate or suspend your account and access to the Platform immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
15.2 Termination by You
You may terminate your account at any time by contacting us at support@mainline.vip. Termination of your account does not relieve you of any payment obligations under active order forms or any other obligations that have accrued prior to termination.
15.3 Effect of Termination
Upon termination of your account: (a) your right to access the Platform immediately ceases; (b) any pending bookings remain governed by their respective order forms; and (c) Sections 6, 9, 12, 13, 14, 16, 17, 18, 26, and 27 shall survive termination.
16. GOVERNING LAW AND JURISDICTION
These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles. The courts located in Travis County, Texas shall have exclusive jurisdiction solely for: (a) enforcement of any arbitration award rendered under Section 17; (b) any claims for injunctive or equitable relief; and (c) any claims expressly excluded from arbitration under Section 17.
17. DISPUTE RESOLUTION
NOTICE: These Terms include a binding arbitration clause and class action waiver that affect your legal rights. Please review this section carefully.
17.1 Informal Resolution
Before initiating any formal dispute resolution proceeding, you agree to first contact us at support@mainline.vip and attempt to resolve the dispute informally for at least thirty (30) days from the date you provide written notice of the dispute.
17.2 Binding Arbitration
Any dispute arising out of or relating to these Terms that is not resolved through informal resolution shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association ("AAA"), with arbitration proceedings to be conducted in Austin, Texas. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
17.3 Class Action Waiver
You agree that any arbitration or proceeding shall be limited to the dispute between you and MAINLINE individually. You waive any right to participate in class action lawsuits or class-wide arbitrations.
17.4 Opt-Out
You may opt out of the arbitration and class action waiver provisions of this Section 17 by sending written notice to MAINLINE at the address listed in Section 27 within thirty (30) days of first accepting these Terms. Your notice must include your name, account information, and a clear statement that you wish to opt out of the arbitration provisions. If you opt out, all other provisions of these Terms shall continue to apply.
17.5 Small Claims Exception
Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within the jurisdiction of such court.
18. WAIVER OF JURY TRIAL
TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND MAINLINE WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY PROCEEDINGS ARISING OUT OF OR RELATED TO THESE TERMS.
19. ACCEPTABLE USE
You agree not to use the Platform to:
- Violate any applicable law, regulation, or third-party rights
- Submit false, misleading, or fraudulent booking requests or account information
- Scrape, crawl, or use automated means to access the Platform or extract data without our prior written consent
- Attempt to gain unauthorized access to the Platform, other accounts, or our systems
- Interfere with or disrupt the integrity or performance of the Platform
- Use the Platform for any purpose other than its intended use
We reserve the right to remove content and suspend or terminate accounts that violate this Acceptable Use policy.
20. THIRD-PARTY SERVICES
The Platform may integrate with or rely on third-party services, including payment processors, cloud hosting providers, and media services. MAINLINE is not responsible for the availability, accuracy, or performance of any third-party services. Your use of third-party services may be subject to additional terms and conditions provided by those third parties.
21. ASSIGNMENT
You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. MAINLINE may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets without your consent. Any purported assignment in violation of this section shall be void.
22. MODIFICATIONS
We reserve the right to modify these Terms at any time. For material changes, we will endeavor to provide reasonable advance notice by email to the address associated with your account and/or by posting updated Terms on the Platform. Posting updated Terms on the Platform and updating the "Last Updated" date shall constitute sufficient notice for all modifications, including material changes. Your continued use of the Platform after updated Terms have been posted constitutes your acceptance of the modified Terms. It is your responsibility to review these Terms periodically for changes. Any failure by MAINLINE to provide advance notice of a modification shall not affect the validity or enforceability of the modified Terms.
23. SEVERABILITY
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms shall remain in full force and effect.
24. WAIVER
The failure of MAINLINE to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms shall be effective only if in writing and signed by MAINLINE.
25. SURVIVAL
All provisions of these Terms which by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnification obligations, limitations of liability, and dispute resolution provisions.
26. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and any applicable order forms, constitute the entire agreement between you and MAINLINE regarding use of the Platform and supersede all prior agreements and understandings.
27. CONTACT INFORMATION
If you have questions about these Terms, please contact us at:
MAINLINE
c/o GigFinesse, Inc.
1606 Headway Cir #9592
Austin, TX 78754
United States
Email: support@mainline.vip
Last updated: February 11, 2026
